FAQ’s and Spa Policies
Memberships
Don’t worry! Unused monthly service credits rollover as long as your membership is in active membership status or you are in an approved membership freeze. There may be some months you need more treatments and some months where you don’t have time for treatment at all. We understand that and want to make it easy for members to use their monthly service credits when it’s most convenient for them.
Memberships at Tao are non-transferable. But we have an option of sharable memberships, where you can choose one person to share your membership with! Sharable membership options are:
- 60 minutes sharable membership – $89;
- 90 minutes sharable membership – $119;
- 120 minutes sharable membership – $149
For non sharable membership, we offer the possibility of sharing credits when there are available credits with the payment of a small fee of $10 per appointment (guest pass). Just remember you need to have accumulated credits in order to do it and this cannot be done with cancelled or paused memberships.
When you schedule a massage, we reserve a licensed professional therapist and a room especially for you. Should you need to cancel or reschedule, please notify us during business hours of the day prior to your appointment to not have any fee incurred. Cancellations made the same day with more than 3 hours notice from your appointment time will incur a late cancellation fee of $40 per hour of massage booked (members pay $30 per hour of massage booked). Cancellations made within 3 hours of your appointment or no-shows will be charged the full amount of your scheduled massage service (or 1 credit will be forfeit if available). Same days appointments are final and are subject to policies.
Members can request to freeze their account for a minimum of 30 days and a maximum of 90 days, no more than once in any 365-day period. Members can redeem accumulated service credits during an approved membership freeze, but all additional membership benefits (ex. Discounts on upgrades, retails discounts, special members deals etc.) are frozen until the membership returns to active status. Membership freeze requests must be submitted in writing and are approved solely at the discretion of Tao management. Please not if you decide to cancel your membership after the freeze period, we need to collect one last payment.
All members need to do is email member@taomassagetx.com to cancel their membership. Tao memberships can be cancelled at any time with zero fees and we just require one last payment after cancelation notice.
Accumulated credits can be used for 30 days after cancelation request. If after 30 days, you still has available credits, they will be converted into a gift card according to the cash valued paid, but will no longer have access to member’s price.
Gift Cards and Packages
Gifts cards and packages have a 1 year expiration date. We will accept expired gift cards for up to 5 years but an inactivity fee will be deducted from the total amount as follow: 20% per year of inactivity after the initial 12 months from purchase. Expired packages will be converted into a gift card. Note that 20% inactivity fee will be deducted for each year of inactivity after the initial 12 months from purchase.
Unlike standard gift cards, complimentary or promotional gift cards may have different expiration dates. Be sure to check the card carefully, as expired complimentary or promotional gift cards will not be accepted under any circumstances.
While we make every effort to make our customers as happy as possible, all sales are final. We cannot offer refunds on any used or unused appointments for individual services, service packages, gift cards or memberships.
You can use gift cards to pay for any full price service, products, sales tax or tips.
Gift cards cannot be used to pay for memberships;
Gift card balance can be used all at once or over several appointments;
Gift card payments are accepted for full price services only. They cannot be combinable with any current or future promotion.
You are welcome to share your package with someone. Just make sure to call the spa at 512-782 0521 to give authorization for your package to be used by someone else.
TAO Policies
Please understand that when you forget or cancel/rebook your appointment without giving enough notice, we miss the opportunity to fill that appointment time, other clients miss the opportunity to receive services and our therapists don’t receive their commission.
However, we understand life happens and that sometimes schedule adjustments are necessary.
– Cancellations made during business hours on the day prior to your appointment incur no fee.
– Cancellations made the same day with more than 3 hours notice from your appointment time will incur a late cancellation fee of $40 per hour of massage booked (members pay $30 per hour of massage booked).
– Cancellations made within 3 hours of your appointment or no-shows will be charged the full amount of your scheduled massage service (or 1 credit will be forfeited if available).
– Same day appointments are final and are subject to policies.
Please remember we can’t accept cancellations requests by text or email.
When booking an appointment with us, you are agreeing to our policy and providing us authorization to charge your card in case of last minute cancellation or no show.
Appointments booked within 24 hours are considered same-day appointments and are subject to our policies of late minute cancellation and no show.
At Tao, we welcome guests of all ages to experience the relaxation and rejuvenation that massage therapy can provide. However, there are a few age restrictions we need to keep in mind, per Texas regulations:
- For guests under 17: We require a written consent form from a parent or guardian before any services can be performed.
- For guests under 15: We kindly ask that a parent or guardian be present in the service room during the entire duration of the massage. This is simply to ensure the minor feels comfortable and supported throughout their experience.
If you’re booking for a minor, please call us directly so we can ensure the appropriate booking is made and answer any questions you might have. We’re always happy to chat and help you find the perfect service for your loved one.
As a way to show our appreciation for your service, we are proud to offer a 10% discount on regular priced services to military personnel with a valid military ID. In addition, we are happy to waive the enrollment fee for any of our membership options for you.
You can use your FSA or HSA card for payment at our spa without any issues. Our payment system will accept these cards just like any other debit or credit card. It is solely the customer’s responsibility to ensure that the use of their FSA or HSA card for spa services is approved for reimbursement. While we provide detailed receipts, we do not have the capability to determine or verify the eligibility of your expenses with your FSA/HSA administrator.
Spa Ettiquete
To ensure a smooth and seamless spa experience, please arrive at least 10 minutes before your scheduled appointment. This buffer time allows you to:
- Check in comfortably: Complete any necessary paperwork without feeling rushed.
- Freshen up: Utilize the restroom facilities and settle into a relaxed state before your massage begins.
- Start unwinding: Begin your journey of rejuvenation in our tranquil spa environment.
While every Tao Massage provider has extensive training and experience, they each bring unique strengths and specializations to the table. To help you find your perfect match, explore our “About us” page or talk to our friendly staff to find you the perfect match for your next session.
At Tao Massage tipping your therapist is always optional but greatly appreciated! We take pride in paying our providers a fair market rate for their exceptional skills. However, if you feel your therapist exceeded your expectations a gratuity of 18-25% is the industry standard. The best part is, 100% of the tip you leave goes directly to your therapist! You can choose to pay by credit card during checkout or you can leave cash if you prefer. Just keep in mind, since we are a cashless store, we can’t provide change. Your generosity helps the therapist to feel valued and motivated to continue providing the highest quality service.
After your massage, treat your body like a temple! Here’s how:
- Hydrate: Your body’s flushing out all waste that was released during your session.
- Keep in mind you may experience soreness: Think of it like a mini-workout for your muscles. They’re just saying, “Hey, we worked hard!” Don’t worry, it’ll fade, and you’ll feel amazing after.
- Ask your therapist their recommendation. They may recommend a hot shower or some ice pads to do at home. Also, we have CBD salts and creams to help you with pain and discomfort available to purchase.
- Share the love! If you had a blissful experience, leave us a review. It helps us spread the massage magic: https://g.page/r/CfuX0D64rdv6EB0/review
