Massage establishmebts are regulated by the state of Texas, more specifically by TLDR. Updated intake forms are required by LAW. We reserve the right to refuse treatment for clients without a proper intake form.
Unfortunately we cannot guarantee extensions of scheduled treatment times for any late arrivals and we cannot allow any clients to start their service without the required paperwork.
Duration of services: all massage sessions include five minutes before the hands-on portion begins and five minutes after the hands-on portion is over, for consultation and dressing. For example, a 1-hour session consists of a 50-minute hands-on service and 10 minutes of total time for consultation and dressing.
Less than 24 hours cancellation and No Show Policy:
Please understand that when you forget or cancel/rebook your appointment without giving enough notice, we miss the opportunity to fill that appointment time, other clients miss the opportunity to receive services and our therapists don’t receive their commission.
However, we understand life happens and that sometimes schedule adjustments are necessary.
– Cancellations made during business hours on the day prior to your appointment incur no fee.
– Cancellations made the same day with more than 3 hours notice from your appointment time will incur a late cancellation fee of $40 per hour of massage booked (members pay $30 per hour of massage booked).
– Cancellations made within 3 hours of your appointment or no-shows will be charged the full amount of your scheduled massage service (or 1 credit will be forfeit if available).
– Same days appointments are final and are subject to policies.
Please remember we can’t accept cancellations requests by text or email.
When booking an appointment with us, you are agreeing to our policy and providing us authorization to charge your card ion case of last minute cancelation or no show.
Late Arrival Policy: All massage appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.
Couples massage: Please schedule 2 separate appointments at the same time under Couples Massage or call the location for help. Selecting the couples massage option will ensure we book couples room for your services. Price shown is per person ATTENTION: Due to logistical issues with our treatment rooms, we are unable to book couples massages in our Round Rock location on Fridays and Saturdays. We can still book two appointments at the same time but we cannot guarantee couple’s rooms. We apologize for any inconvenience.
Pet policy: only certified service dogs are allowed in our spa. We also request that you inform us in advance if you plan to bring your service dog to ensure a smooth and stress-free experience for both you and your service dog since we have rooms that cannot accommodate an animal.
Child safe policy: Our policy strictly prohibits unsupervised children in the spa. Kids are not allowed in treatment rooms while parent is receiving a massage since most of our rooms cannot accommodate an extra person. Unfortunately we cannot provide childcare services. Children 13 and older capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing spa experience, it was created with your child’s safety in mind.
